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Bellin Health is pleased to offer you member information via a Web-based version of our computer systems called MyBellinHealth.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication - Bellin Health will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (1) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services and may reply asking for more information.

Web Site Links - MyBellinHealth may offer links to related medical web sites not managed by MyBellinHealth. These web site link(s) are for a patient's informational purposes only. Bellin Health does not endorse and has not verified the accuracy of the information in/on these web sites, and the patient should not rely on any of the information found on the web sites for purposes of treatment or diagnosis.

ACH Transactions - the terms and conditions of checking and savings account transactions can be found in the “Billing” section of MyBellinHealth when entering your account information.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Minor children between the ages of 12 and 17 (inclusive) will not be eligible to participate in the full spectrum of MyBellinHealth services. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category. Thus, when a minor patient reaches age 12, restrictions will be placed on MyBellinHealth access until he/she reaches age 18.

Proxy Access - Individuals age 18 or older may request proxy access to another individual's MyBellinHealth account by completing the Proxy Access portion of the MyBellinHealth Consent Form and submitting it to your clinic front desk. Such access will only be granted to parties with parental rights or legal guardianship over the MyBellinHealth account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information. A MyBellinHealth account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform the clinic immediately by calling MyBellinHealth Member Services at 888-899-9114, or sending written notice to Bellin Health, Attention Information Services,744 South Webster Avenue, PO Box 23400 Green Bay, WI 54305-3400. MyBellinHealth reserves the right to revoke proxy access at any time for any reason.

E-mail Privacy - Patients who are users of My Bellin Health should be aware that they will be notified via e-mail when there is new medical or billing information to be viewed on MyBellinHealth and of periodic site updates. This means that any person with access to a patient's e-mail will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyBellinHealth may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the MyBellinHealth staff that assists the physician in providing the patient's medical care. A patient's confidential medical information on MyBellinHealth will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyBellinHealth as is given to medical information stored by Bellin Health in any other medium. Bellin Health is committed to protecting the confidentiality of your medical information. We limit Bellin Health employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyBellinHealth. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to MyBellinHealth by viewing the digital certificate. This certificate verifies the connection between the MyBellinHealth server's public key and the server's identification. User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet.

As a MyBellinHealth user, your role in maintaining the security of your medical information is:

  1. Changing your password on a regular basis.
  2. Keeping your login ID and password confidential.
  3. Please report any concerns by calling our help desk 888-899-9114 24 hours/7 days a week.

MyChart: Use/Access

You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Bellin Health has no control over the contents of these services and does not accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information be used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.